Forms & FAQs
New Account Applications
Frequently Asked Questions
How do I open up an account and rent props?
Step 1. Fill out our New Account Application form with your production company info.
Step 2. Once a $2,000 security deposit has been secured, please deliver it to our accounting department. We accept cheque, cash, direct deposits, e-transfers or wire transfers.
Step 3. Sign up on our website so you can view and track your rentals.
Step 4. You can now start pulling rental items for your show.
How do weekly rentals work?
Most props are rented on a weekly basis(*). The rental period begins on the day of pick up and continues for seven days.
For example, if you were to pick up your order on a Tuesday, your props would be due back on the following Monday. If the props were not returned by 5 p.m. on Monday, you would then be charged for an additional week.
One day rentals
*Certain select props are rented on a daily basis. In this case, we allow you a day of “travel” before the actual rental day, the rental day or day that the prop “plays”, followed by another day of “travel” for the return. All one day rentals in our warehouse are marked with a ONE DAY RENTAL tag, as well as noted on those item pages on our website.
Do you give discounts for long term/run of show rentals?
Yes, but the rental period needs to exceed 10-weeks.
| 1st week: | Full price |
| 2nd week: | 50% |
| 3rd week: | 50% |
| 4th week: | 50% |
| 5th week and on: | 50% |
Purchase Orders
A completed purchase order, or a valid purchase order number may be required for certain accounts, or on individual orders.
What forms of payment do you accept?
We accept cheques, cash, or e-transfers.
Late Payments
Invoices not paid within thirty (30) days will be subject to a 3% late fee for each month the invoice is outstanding.
Do you have a minimum order policy?
Yes, there is a minimum order amount of $100.00 CND.
Can I put items on hold?
Yes, you can have them on hold for seven days, beyond this you will be billed accordingly. If the items are cancelled, we ask that you please return them to the shelf to avoid a restocking fee.
Can I take out show and tell items?
Yes, items may be taken out for show and tell for 24-hours. However, there is a 50% restocking fee for these items. Items not returned within 24-hours will be billed for a period of one week. No exceptions.
I can’t make it into the shop, can you pull items for me?
Due to limited resources we are not able to pull orders for our clients.
What about Cancelled Orders?
A 50% re-stocking fee will be charged if an order is cancelled after it has been processed.
What happens if the props we rented were not used on set?
All items that have left our warehouse are considered “rented out”, and therefore billed accordingly. No exceptions.
Do you own the clearances on your items?
No. They will need to be cleared with your clearance department.
Are all of your props online?
No, only about 10% of our stock is on-line. Whatever is not online can be viewed in person. Come visit us!
What is the rental period?
Rentals are for a period of one week. The day the items are picked up is the first day of the rental. If the props have not been returned by the end of the seventh day, they will be billed for another week. No exceptions.
Can I paint or modify the props?
NO! Not unless given explicit permission from Empire Props.
One of the props broke or was damaged on set, what do I do?
When you return the damaged props inform one of our staff members. They will advise you about your options to repair or replace.
How do I return the props?
In order to prevent damage to the props we will wrap and pack them into Rubbermaid bins for travel to set. We ask that you re-wrap the props in the same fashion using the same packing materials and bins when you return them.
How long until my returns are processed?
Please allow for a restocking period of at least 48-hours. You can go to your empireprops.ca account to check the status of your orders.
How long will it take to receive an invoice?
For any questions concerning invoicing please contact accounting@empireprops.ca
How do I close my account?
If all items are returned with no loss or damage and all invoices have been paid in full, we will return your deposit and close the account. If you do have lost or damaged items, an L&D invoice will be issued. Once that is paid along with all other outstanding invoices, we will release your deposit and close the account.
Any more questions?
Just give us a call at (604) 336-2887 or contact us.